Orders:
- Orders must be submitted on VolkmanPet.com or e-mailed to CS@VolkmanPet.com by 10:00 AM two business days prior to pickup/delivery.
- Product is limited to stock on hand.
- Substitutions and add-ons are welcome. They must be submitted by 10:00 AM one business day prior to pickup/delivery.
- Custom mixes require a two-week notice.
Deliveries:
- All pricing is FOB. Freight is not included and is billed separately.
- Volkman Pet Products is glad to arrange delivery via 3rd party carrier if requested or customers may arrange their own freight.
- Individual pallet weight cannot exceed 2,300 lbs.
- Cancellations require 24-hour notice prior to scheduled delivery. If delivery is refused or undeliverable the shipment will be subject to a re-stocking fee and freight charges in both directions.
- Delivery times cannot be guaranteed.
Customer Pick Ups:
- Loading hours are from: 7:00 AM – 4:00 PM.
- Office hours are from: 7:00 AM – 4:00PM.
- Drivers must check in at the front office to get paperwork and visitor badge prior to loading.
- Drivers should inspect product for integrity and accuracy prior to signing paperwork.
Holidays/Closures:
- Volkman Pet Products observes the following holidays and will be closed:
- New Year’s Day
- President’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
- Volkman Pet Products closes for inventory, one day each month. Notification sent out prior to closure.
Payment:
- All accounts are COD or pre-paid unless a credit application has been approved.
- Customer service will call COD accounts the day prior to delivery with the total amount due. Payment must be given to the driver or office prior to unloading.
- There will be a $30.00 NSF fee on returned checks. Returned checks must be rectified prior to future shipments. Two returned checks in a 12-month period may result in credit terms being revoked.
- A charge of 1.5% per month will be assessed on late payments.
- Overdue balances may result in credit terms being revoked.
Quality Concerns:
- Quality related concerns should be submitted to Quality@VolkmanPet.com or online at VolkmanPet.com under the Customer Service tab.
- Damaged or shorted product should be reported within 24 hours from receipt of product.
- Product may be returned within 30 days from receipt for any reason, provided the product is in resalable condition and can be restocked. Custom product returns require management approval.
